Intro
Redbend, was the company that catalyzed change in the connected world by proving software management for more than 2 billion automotive, IoT and mobile, keeping devices software and firmware relevant and updated, later was acquired by HARMAN.
I was leading UX design efforts for the Vehicles FOTA (Firmware Over-The-Air) Updates Management Platform - a large scale enterprise platform for automotive Service Providers (SP) and original equipment manufacturers (OEMs) that needed managing, monitoring, and troubleshooting of the over-the-air updates campaigns for vehicles infotainment systems and other in-vehicle ECU modules.
I was leading UX design efforts for the Vehicles FOTA (Firmware Over-The-Air) Updates Management Platform - a large scale enterprise platform for automotive Service Providers (SP) and original equipment manufacturers (OEMs) that needed managing, monitoring, and troubleshooting of the over-the-air updates campaigns for vehicles infotainment systems and other in-vehicle ECU modules.
The main goal of the project was to design a large-scale automotive FOTA updates administration and device management portal.
Process
I've started with a review and analysis of the customer provided platform documentation, use cases and requirements list to get an in-depth understanding of the system, and users needs. All the gathered information was discussed with the key stakeholders.
The next step was gathering user feedback from actual customers and potential users of the system, their usual workflows, pain-points, and what they wanted from the system.
In parallel, I was performing UX research on dashboards and tables for large-scale enterprise portals.
Dashboards and Tables Research
The future vision of the portal was signed off after several clarification meetings with the customer, and I've started working on the UX framework in Axure, listing all UI elements with detailed descriptions.
UX Framework
After the UX framework was completed, I've started creating UX wireframes in Axure, section by section. Each section was reviewed on weekly meetings with the customer upon completion. Once the UX wireframes section was reviewed and signed off by the customer, it was baselined, indicating that there would be no further iteration.
UX Wireframes
After both UX wireframes and visual design were baselined and completed, the development phase started.
Results
The product was successfully launched into the market after the portal was implemented.
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