The main goal of the project was a redesign of an outdated large-scale automotive FOTA (Firmware Over-The-Air) updates administration and device management portal. The portal needed to be brought up to modern standards both in look and feel, as well as in the user experience.
I've started with a review and evaluation of the existing system, and write down all the pain-points and suggestions for the UX improvement.
All the gathered information was discussed with the key stakeholders.
All the gathered information was discussed with the key stakeholders.
The next step was gathering user feedback from actual customers/users of the system, their usual workflows, pain-points, and what they want to improve.
In parallel, I was performing UX research on dashboards and tables for large-scale enterprise portals.
Dashboards and Tables Research
The next step was reviewing and analyzing the customer provided platform documentation, use cases and requirements list to get an in-depth understanding of the system, and users needs.
The future vision of the portal was signed off after several clarification meetings with the customer, and I've started working on the UX framework in Axure, listing all UI elements with detailed descriptions.
UX Framework
After the UX framework was completed, I've started creating UX wireframes in Axure, section by section. Each section was reviewed on weekly meetings with the customer upon completion. Once the UX wireframes section was reviewed and signed off by the customer, it was baselined, indicating that there would be no further iteration, so the visual designer could start working on visual design for this section.
UX Wireframes
After both UX wireframes and visual design were baselined, the development phase started.
The product was successfully launched into the market after the portal was implemented.
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